Shipping Policy

SHIPPING POLICY

Kawai Creations utilizes USPS for its primary shipping carrier and provides shipping to all 50 states and US territories (this includes FPO/APO orders).

For larger orders, we may utilize a secondary carrier like UPS.

We didn't forget our neighbors to the north...we also ship to Canada!

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Orders will be shipped within 1-4 business days once we have processed your order. This processing could take up to 7 business days from receipt of order. (We make every attempt to get it in the mail the very next day!)

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Once an order has been scanned and handed off to the the carrier, Kawai Creations has no control over its movement from that point. Some locations within the United States are experiencing extended delays. We apologize and will do our very best to ensure you get your order within a timely manner.

If your package is held at the Post Office due to underpaid postage, it is the responsibility of the customer to pay the remaining postage. This shop uses automatically calculated shipping rates and cannot control the day to day fluctuations of the carrier.

If shipping costs more than what the automatic rates have calculated, at the time of shipment, we will contact you directly and invoice a separate payment for the remaining postage.